JourneyCareersPublicans and Managers of Licensed Premises
Global Career Guide (EN)From Hospitality & Catering β†’

Publicans and Managers of Licensed Premises

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Publicans and managers run pubs, bars and other venues. They look after customers, manage staff, and keep the business running smoothly and profitably.

The role

What a publicans and managers of licensed premises actually does, day to day.

As a publican or manager, you run a pub, bar or similar venue. You are the person in charge, making sure the place is clean, welcoming and safe. You hire and train staff, handle the money and stock, and make sure everyone - your team and your customers - has a good experience. You need to be a good leader who makes people want to do good work.

On a typical day, you might interview new staff, check that the kitchen and bar are stocked properly, deal with customer complaints, check that the place meets health and safety rules, and plan events or promotions to bring people in. You keep an eye on money coming in and going out, and you order supplies from companies that deliver them. The job is fast-paced and you need to stay calm when things get busy, especially during evenings and weekends.

A typical week

Day to day

1Oversee daily operations of the establishment, ensuring a smooth and efficient service.
2Manage staff recruitment, training, and performance, fostering a positive team environment.
3Develop and implement marketing strategies to attract new customers and retain existing ones.
4Maintain compliance with health and safety regulations, licensing laws, and hygiene standards.
5Monitor inventory levels and order supplies to ensure the bar is always well-stocked.
6Handle customer inquiries and complaints professionally, ensuring a high level of satisfaction.
7Manage financial aspects, including budgeting, pricing, and cash flow management.
8Plan and execute events or promotions to enhance customer engagement and boost sales.