JourneyCareersCharity Shop Worker
Global Career Guide (EN)From Retail & Sales β†’

Charity Shop Worker

AI

A charity shop worker sorts donations, prices and displays goods, and serves customers to raise money for a good cause. It is friendly, varied work, often part paid and part volunteer, that suits sociable people who like helping out and enjoy the mix of retail and meeting all sorts of people.

The role

What a charity shop worker actually does, day to day.

The job is taking in and sorting donated clothes, books and bric-a-brac, checking and pricing items, arranging window and shop displays, and serving on the till. Being friendly, honest and organised matters, along with a good eye for what will sell and the patience to handle a lot of donations.

Many roles are volunteer, while paid posts such as shop manager or assistant tend to start around the minimum wage. Hours can include weekends, the work involves standing, lifting and sorting through dusty donations, and there is a strong community feel.

No qualifications are needed and you learn on the job, with paid roles often coming after volunteering first. It is a common first taste of retail and can lead to shop supervisor or manager roles within a charity.

A typical week

Day to day

1Sort and check donated items
2Price and tag goods for sale
3Arrange shop and window displays
4Serve customers and work the till
5Keep the shop clean and tidy
6Handle Gift Aid and donation paperwork
7Support and guide volunteers