Hospitality accommodation team member
Level 2 · IntermediateCatering and hospitality 1 yr typical
About this apprenticeship
What it involves
The Hospitality Accommodation Team Member apprenticeship at Level 2 trains you in the front-of-house and housekeeping skills needed to work in hotels, serviced apartments, and other accommodation businesses, ensuring guests have a great stay from check-in to check-out. You will welcome guests, manage reservations, prepare rooms, and handle queries and complaints professionally. It is a great starting point for a career in hospitality management.
On the job
What you’ll learn
Guest check-in, check-out, and reservation management
Room preparation, cleaning standards, and housekeeping procedures
Customer service skills in face-to-face and telephone communication
Revenue management basics - room rates, upselling, and occupancy
Handling guest complaints professionally and escalating when needed
Health and safety, fire procedures, and COSHH for cleaning products
Payment processing and basic financial transactions
On the job
What you’ll do day to day
Check guests in and out efficiently and warmly
Prepare and inspect bedrooms to required housekeeping standards
Handle guest enquiries, requests, and complaints professionally
Process reservations and manage room availability in the PMS
Upsell room upgrades and additional services to guests
Follow fire, security, and emergency procedures accurately
Replenish guest supplies and report maintenance issues
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 2 (Intermediate) - roughly GCSE level. Often open with few or no formal qualifications - a strong first step. Some employers ask for a couple of GCSEs.
What’s next: Typically leads on to a Level 3 (Advanced) apprenticeship.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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