JourneyApprenticeshipsInsurance practitioner

Insurance practitioner

Level 3 · AdvancedLegal, finance and accounting 1 yr typical
About this apprenticeship

What it involves

The Insurance Practitioner apprenticeship at Level 3 trains you to work in the insurance industry in roles such as claims handler, underwriting assistant, broker support, or customer service adviser, developing a broad understanding of insurance products and the regulatory environment. You will build technical knowledge of how insurance works alongside the professional and customer service skills needed in this regulated sector. It supports the Chartered Insurance Institute (CII) Certificate qualification and leads to specialist underwriting, claims, or broking roles.

On the job

What you’ll learn

Insurance principles - utmost good faith, indemnity, and subrogation
Types of insurance products - property, liability, motor, and life
FCA regulation and the Insurance Distribution Directive
Claims handling processes and liability assessment basics
Underwriting risk assessment factors for key product lines
Customer communication and handling complaints professionally
Insurance market structure - Lloyd's, insurers, brokers, and MGAs
On the job

What you’ll do day to day

Handle insurance enquiries and process customer policies or renewals
Assist with claims registration, processing, and settlement
Gather risk information to support underwriting decisions
Process endorsements, cancellations, and mid-term adjustments
Communicate with customers, brokers, or loss adjusters professionally
Maintain accurate records in policy and claims management systems
Follow FCA compliance requirements and TCF principles in all work
The deal

How this apprenticeship works

You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there

What you need to start

Level 3 (Advanced) - roughly A-level level. Employers usually look for some GCSEs (often English & maths around grade 4/C) or a Level 2 apprenticeship first. English & maths can sometimes be finished during training.
What’s next: Can lead to a Level 4/5 (Higher) apprenticeship, or straight into the role.

Entry requirements are set by each employer and can vary - always check the specific vacancy.

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What it’s really like

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