HR support
Level 3 · AdvancedBusiness and administration 1.5 yr typical
About this apprenticeship
What it involves
The HR Support apprenticeship at Level 3 trains you to deliver effective human resources services across the employment lifecycle, including recruitment, employee relations, pay and benefits administration, and HR policy guidance. You will act as a first point of contact for managers and employees on HR queries, providing accurate advice and maintaining people records. It leads to HR advisor, HR business partner, and people operations roles and supports CIPD Level 3 qualification.
On the job
What you’ll learn
Employment law fundamentals - contracts, dismissal, and discrimination
Recruitment and selection processes including safer recruitment
Employee relations case management - grievance, disciplinary, and absence
Pay, benefits, and payroll administration basics
HR data management, GDPR, and people analytics
Learning and development coordination and needs analysis
HR policies, procedures, and best practice frameworks
On the job
What you’ll do day to day
Handle first-line HR queries from managers and employees
Support recruitment campaigns - posting jobs, screening CVs, and scheduling
Process new starter paperwork and conduct right-to-work checks
Maintain accurate employee records in the HR information system
Take notes and provide administrative support at HR meetings
Assist managers with absence management and return-to-work processes
Produce HR reports and basic data analysis for the team
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 3 (Advanced) - roughly A-level level. Employers usually look for some GCSEs (often English & maths around grade 4/C) or a Level 2 apprenticeship first. English & maths can sometimes be finished during training.
What’s next: Can lead to a Level 4/5 (Higher) apprenticeship, or straight into the role.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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