Housing and property management assistant
Level 2 · IntermediateSales, marketing and procurement 1 yr typical
About this apprenticeship
What it involves
The Housing and Property Management Assistant apprenticeship at Level 2 introduces you to the range of tasks involved in managing social housing or private rented property under the supervision of a qualified housing officer. You will support the team with administrative and customer-facing tasks related to tenancies, repairs, and rents. It is a great first step into a career in housing, local government, or property management.
On the job
What you’ll learn
Types of tenancy agreements and basic landlord and tenant law
Housing application and allocation processes
Routine repair reporting and maintenance scheduling
Rent accounts, basic arrears monitoring, and payment methods
Customer service in social housing and empathy with vulnerable residents
Record management and use of housing management systems
Health and safety awareness in property visits
On the job
What you’ll do day to day
Answer customer queries about tenancies, rent, and repairs
Log repair requests and liaise with maintenance teams
Update and maintain housing management system records
Assist with processing new tenancy applications and sign-ups
Support rent arrears chasing with letters and calls
Prepare information packs for incoming tenants
Carry out administrative tasks for the housing team
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 2 (Intermediate) - roughly GCSE level. Often open with few or no formal qualifications - a strong first step. Some employers ask for a couple of GCSEs.
What’s next: Typically leads on to a Level 3 (Advanced) apprenticeship.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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