Housing and property management
Level 3 · AdvancedSales, marketing and procurement 1.5 yr typical
About this apprenticeship
What it involves
The Housing and Property Management apprenticeship at Level 3 trains you to manage housing and property services for social landlords, letting agents, or property management companies, supporting tenants and leaseholders with a range of housing needs. You will handle tenancy management, rent arrears, repairs coordination, and community support, working in an office and visiting properties. It leads to housing officer, property manager, and neighbourhood management roles across the sector.
On the job
What you’ll learn
Housing law - tenancies, landlord obligations, and tenant rights
Rent arrears management and income recovery procedures
Repairs and maintenance - diagnosis, reporting, and coordination
Anti-social behaviour management and conflict resolution
Leasehold management and service charge accounting basics
Void property management and lettings processes
Safeguarding and supporting vulnerable tenants
On the job
What you’ll do day to day
Manage a patch of properties and deal with day-to-day tenancy issues
Visit tenants to conduct inspections, sign-ups, and welfare checks
Process rent arrears cases and agree affordable repayment plans
Coordinate repairs and maintenance with contractors
Investigate and manage anti-social behaviour cases
Prepare and let void properties ready for new tenants
Support vulnerable residents to access additional services
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 3 (Advanced) - roughly A-level level. Employers usually look for some GCSEs (often English & maths around grade 4/C) or a Level 2 apprenticeship first. English & maths can sometimes be finished during training.
What’s next: Can lead to a Level 4/5 (Higher) apprenticeship, or straight into the role.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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