Credit controller and collector
Level 2 · IntermediateLegal, finance and accounting 1 yr typical
About this apprenticeship
What it involves
The Credit Controller and Collector apprenticeship trains you to manage accounts receivable, chase overdue debt, and support customers in resolving payment issues, keeping a business's cash flow healthy. You will develop skills in account reconciliation, credit risk assessment, and professional customer communication. This Level 2 qualification leads to roles in finance departments across every business sector.
On the job
What you’ll learn
How credit control fits into the order-to-cash cycle of a business
Credit risk assessment and setting appropriate payment terms and limits
Debt-collection methods - telephone, letter, email, and legal processes
Reconciliation of customer accounts and resolving invoice queries
Data protection legislation and customer confidentiality in debt management
Escalation routes when debts become seriously overdue or disputed
On the job
What you’ll do day to day
Contact customers by phone and email to chase overdue invoices
Reconcile customer accounts and investigate unallocated payments
Review credit limits and payment terms for new and existing customers
Prepare aged debtor reports and present them to management
Escalate accounts to solicitors or debt agencies where necessary
Log all contact and payment promises accurately on the finance system
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 2 (Intermediate) - roughly GCSE level. Often open with few or no formal qualifications - a strong first step. Some employers ask for a couple of GCSEs.
What’s next: Typically leads on to a Level 3 (Advanced) apprenticeship.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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